Privacy Policy.

Before using our services or features, it is important that you read this Policy as well as the specific conditions that govern each service or feature.

1. Purpose of the Privacy Policy

This Privacy Policy of MYOGEM HEALTH COMPANY (hereinafter, MYOGEM) governs the collection, use, and other forms of processing of personal data provided or obtained with the authorization of Users and/or Clients on this website or in any other digital or physical environment of the entity.

By entering your data in one or more data collection forms, either digitally or physically, you are accepting its terms of use and this privacy policy, understanding that you have been informed of the applicable legal notices.

We inform you that whenever you provide your data or it is necessary for us to access information that could identify you—such as your name, surname, email address, postal address, phone number, etc.—whether to browse the website, purchase our products, or use our services, you will be subject to this Privacy Policy.

MYOGEM informs users that it complies with current data protection legislation, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

All legal texts are available to Users and/or Clients on the website. It is important that you read them, as those in force at the time of using our services will apply.

2. Who is responsible for processing your data?

MYOGEM is responsible for the collection and processing of your personal data in connection with the services it provides.

MYOGEM is committed to respecting and safeguarding your privacy and the security of your data. Identification details of the data controller are:
MYOGEM HEALTH COMPANY – NIF: B66395849
Postal address: C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona)
Phone: 935793432
Email: info@myogemhealth.com

3. What data do we collect and how?

Depending on how you interact with MYOGEM, we may collect different types of data that may directly or indirectly identify you:

  • Personal contact information: such as your name, postal address, email, or phone number.
  • Order information: data required to place an order on our website: name, address, email, phone.
  • Technical information about devices: such as IP address, operating system, browser type and version.
  • Website interaction data: such as clicked links, viewed content, page visit duration, collected through cookies or third-party tracking tools (e.g., Google Analytics).

Consent for processing your personal data is always revocable; however, in some cases, refusal to authorize processing may prevent us from providing certain services or features.

4. For what purpose(s) do we collect your data?

We may process your data for various purposes. For example, when you:

  • Make an online purchase or use our home delivery or in-store pickup service.
  • Contact our Customer Service.
  • Subscribe to our newsletter.
  • Participate in raffles, contests, or promotional activities.
  • Submit a complaint, suggestion, or inquiry.
  • Participate in surveys about our products or services.

You can choose what we may use your data for. However, some purposes are necessary to provide the service. These purposes include:

  • Order management and shipping: Legal basis: Contract execution.
  • Commercial communications: Legal basis: Consent.
  • Newsletter subscription: Legal basis: Consent.
  • Contests and promotions: Legal basis: Consent.
  • Customer service communication: Legal basis: Consent.
  • Surveys: Legal basis: Consent.

5. Who will your data be shared with?

To ensure full customer satisfaction, your data will be treated with maximum confidentiality and may be shared with trusted third parties within the European Economic Area (EEA) to improve service.

These may include:

  • Providers of IT services, hosting, database support, software, and application maintenance.
  • Providers of digital and e-commerce services, including store locator tools, CRM, web analytics, and search engines.

We will not share your data with third parties unless you have authorized it or it is legally required.

6. How long do we retain your personal data?

Personal data will be retained unless otherwise requested by the user and within legally established timeframes, unless it is logically and evidently no longer useful or legitimate.

7. What are your rights?

Users may exercise their rights under the GDPR, including rights to data portability, access, rectification, erasure, and restriction of processing.

These rights may be exercised by written request, including a copy of your ID, NIE, or passport, sent to:
MYOGEM HEALTH COMPANY – NIF: B66395849
C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona)
Or via email to: privacidad@myogemhealth.com

You may withdraw your consent at any time and also file a complaint with the Spanish Data Protection Authority if deemed appropriate.

8. Reporting incidents or irregularities

If you observe any conduct or situation that may pose a potential issue, contact us at privacidad@myogemhealth.com or at:
MYOGEM HEALTH COMPANY – NIF: B66395849
C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona)

9. Contact

If you have any questions about how we process and use your personal data or wish to contact our Data Protection Officer, write to:
privacidad@myogemhealth.com

10. User commitment

The user is responsible for the authenticity, accuracy, and completeness of the data provided. If the data belongs to a third party, the user is solely responsible for obtaining consent and providing proper information.

11. Security

We are committed to protecting your personal data. We contractually require third-party providers who process your data to do so securely and in compliance with our standards.

12. User responsibility for use and content

Access to the website and any use of the information and content are the sole responsibility of the user. This includes the legal, ethical, and appropriate use of the content and services.

MYOGEM accepts no responsibility for damages or losses resulting from misuse by users or third parties.

13. LSSI-CE Information

In compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the content manager of this website is:
MYOGEM HEALTH COMPANY – NIF: B66395849
C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona)
Email: info@myogemhealth.com

All commercial activity is the responsibility of the above-mentioned company, owner of this domain.

14. Cookie Policy

We use cookies to improve your browsing experience and provide better service. For more information, please read our
Cookie Policy

15. Use of other websites and social networks

The company is only responsible for content on websites it owns or manages. Any other sites or platforms are the responsibility of their respective owners.

16. Changes to the Privacy Policy

MYOGEM reserves the right to modify this policy at any time. Please review it regularly. Reasonable steps will be taken to notify you of any significant changes regarding the use of your personal data.